Urgent help needed

I am deeply disappointed with ABSA's lack of support and response regarding issues with my cheque account. Due to *****ulent activities, I lost all my funds, leading to severe financial hardship. My account was handed over to ARA Group for collections, and despite my stabilized income and regular payments, ARA Group has ignored my repeated requests to change the payment date to align with my income schedule.

I've reached out to ABSA multiple times, hoping to resume managing my account directly with them, but I've just been given the run around with no significant assistance at all. The lack of communication and support from ABSA is unacceptable and has left me feeling abandoned.

I urgently need ABSA to step in, help re-establish direct account management, and at the very least work with ARA Group to adjust my payment date. This situation has severely impacted my mental and financial well-being, and I hope ABSA will take this seriously and provide a swift resolution.

Additionally, please normalize reaching out to folks via email if they miss a phone call. Thanks and I look forward to your swift response.