Urgent Follow - Up on Unresolved Complaint

I am writing to express my frustration regarding the ongoing challenges I have experienced with ABSA. This is now the third time I am raising a complaint, yet my issue remains unresolved.

Each time I lodge a complaint, an ABSA consultant contacts me, but unfortunately, there has been no meaningful progress or resolution. It has now been over a month, and despite multiple follow-ups, I continue to receive assurances and promises without any tangible results.

I kindly request that this matter be escalated to the relevant department or a senior manager who can assist in providing a clear plan of action and a definitive resolution timeline.

I trust ABSA values its customers and will prioritise resolving this issue urgently