MM
Mpho M

1 reviews | Active since Jul 2009

14 Jan 2020, 16:39

Urgent Crisis

Afternoon Sir or Madam Herewith would like to express my dissatisfaction with Absa CIB. I left the company on the in 2018; my last day was 24 August 2018. I did notify the IT department that I have resigned and may they remove me off the system. Knowing Absa CIB we are prohibited to use some else's credentials. I was so surprised that someone that took over my role in my then department is actually using my credentials and I am not sure how management managed to get my credentials without my consent. I am not very happy about this matter. My name is on the line now and it is causing me my reputation and now my current work is being questioned because of this issue. In 2019 I called HR Contact centre to check if I am removed off the system because there was an internal client that called me and asked why I am still on the system if I have left the company. The HR contact centre re-assured me I am going to be off the system by end of the day, I am surprised I am still on the system. May I request that I may be off the system by end of the day please. I do not know what is being done with my credentials because it is costing me my reputation. My Absa CIB Credentials: Email address: *** Telephone Line with my name and surname on it: *** May this matter be resolved ASAP please.

0
Replies (1)
Absa
Absa's reply15 Jan 2020, 13:42
Official
Dear Mpho

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically. 
 
Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management

Best regards,