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morgan M

1 reviews | Active since Nov 2023

15 Nov 2023, 15:59

Urgent Complaint Regarding Delay in Father's Funds Payout

I am writing to express my deep concern and frustration regarding the delay in the payout of my father's funds following his passing last year.

It has been a year since his passing, and our family is currently facing significant financial challenges. We are struggling to make ends meet, and the delay in accessing the funds has added to our difficulties.

I urgently request clarification on the status of my father's funds and the reasons behind the delay. We are in dire need of these funds, and it is crucial for our financial stability.

I kindly implore your assistance in expediting the process, and we hope to have the funds paid out by next week to alleviate the financial strain on our family.

It's been a year now every time I went to the branches, they told me that the letter was wrong it was supposed to have a signature, but the master court advised that they don't do signatures but provide a bar code i struggled with that matter for a year now when finally decided to take the documents. now every time I call, they tell me they have received the documents then I'm put on hold. then I'm told the issue is being escalated and I should receive feedback soon they always tell me to call back after two weeks for a follow-up while my family is busy struggling to make ends meet i cannot afford to call absa every two weeks for a follow up its been a year now and my family is still not assisted

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Replies (4)
Absa
Absa's reply15 Nov 2023, 19:12
Official
Dear Morgan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Vanessa CroweGroup Customer Care 
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morgan M's update17 Nov 2023, 18:43
Reviewer Update
I will not stop complaining about this issue through out the year you have been sending me back to the master high court without care on how this affects my family...we have been sent back to master high court 6 times ..... remember I leave in Pretoria not JHB but 6 times I have been to the court because Absa keeps sending us back saying the the document accured is not valid how can you send a person to the courts and still say the letter is not the lattest letter so who is leing here I had to call my lawyer to assist had to call the master court and still they advised the letter was issued this year but you still want another one what more do you want my family to do to get my father s funds.
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morgan M's update17 Nov 2023, 19:37
Reviewer Update
Next step is lodging a complaint to the bank of Ombudsman I will not wait for months again no this is my father s money but now you telling me the case is being closed
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morgan M's update18 Nov 2023, 04:38
Reviewer Update
Also the Absa FICA department please tell which master high court should I got to ..to get a different latest letter of executor...this letter was issued this year for GOD sake and its valid for 12 month what do you mean when you say the letter is not the latest you have sent me back to the high court for 6 times in this year but you still saying the letter is not the latest.firstly you complaint about a signature which I went back to the hight court the high court explained that they don't do signatures due to ***** ...you send me back after again saying the letter doesn't look original I had to get a lawyer for assistance still the high court advised the letter was valid now your are telling me the letter is not the latest version is this a joke to you people why are you emotionally and financially abusing me and my family instead of helping us please explain.