Urgent Complaint: Harassment, ******** Conduct & POPIA Breach – Immediate Action Required

Good day Absa Vehicle Finance Complaints Department,

I trust this message finds you well.

I am writing to lodge a formal complaint regarding ongoing harassment and deeply unprofessional conduct from Absa Vehicle Finance representatives, despite my debt review status being clearly reflected on my Experian profile.

Firstly, my debt review status has been completely disregarded. I continue to receive aggressive communication regarding my vehicle account, which should not be taking place once debt review has been activated and noted.

Secondly, the conduct of your representatives has been unacceptable:

1. A field agent arrived at my mother's residence attempting to remove the vehicle. The individual arrived dressed inappropriately (in night slippers) and questioned my family members. This behaviour is unprofessional, invasive and distressing.

2. I was informed that a representative named Jan contacted my ex-husband and disclosed my personal and financial information, including:

Details of my vehicle finance account

Outstanding amounts

My contact and residential information

My ex-husband is not an authorised party, co-signatory, nor listed on any of my financial documentation. This is a direct violation of the POPIA Act and constitutes ******** sharing of personal data.

3. On +***7, I received a call from a female representative who was blatantly rude, disrespectful and unprofessional. Her tone and manner were aggressive and demeaning. This level of behavior is completely unacceptable and reflects poorly on Absa’s standards of client engagement.

Absa has repeatedly demonstrated disregard for my rights and dignity as a client. The ongoing harassment and emotional distress caused by your staff has significantly affected my mental well-being, and I cannot continue to tolerate this treatment.

I hereby request the following immediately:

A written explanation why my debt review status has been ignored.

A full internal investigation into the conduct of all representatives involved.

Confirmation of what corrective action will be taken regarding the POPIA breach.

Written assurance that no further communication or personal information will be shared with unauthorised individuals.

All future communication to be conducted in writing only.

If no satisfactory response is received within 7 business days, I will escalate this matter to:

The National Credit Regulator (NCR)

The Information Regulator (POPIA Office)

The Banking Ombudsman

I look forward to your urgent response.

Kind regards, Cindy Oliphant