Urgent Complaint: Failure to Act and Inadequate Legal Representation

Dear Sir / Madam, I am writing to formally complain about the inadequate service and lack of effective legal representation received from ABSA Legal.

My matter was poorly handled, with minimal communication and no proactive action taken to protect my interests. Key concerns are as follows:

I was contacted after hours, and when I was unavailable, the matter was closed without reasonable follow-up.

Attempts to return calls were unsuccessful, as legal representatives were consistently unreachable.

Despite an ongoing dispute with Telkom, no steps were taken to suspend debits, place the Telkom account on hold, or prevent further financial prejudice. ABSA Legal failed to properly engage Telkom to obtain a detailed account statement explaining the origin of the charges, where services were consumed, and how the amounts were calculated. I was never contacted to provide my version of events, nor was I informed of or connected to the individual handling the matter at Telkom, making any alleged investigation fundamentally flawed.

Instead of acting on my behalf, I was repeatedly sent forms to complete, despitet ABSA Legal having the mandate and information required to proceed independently.

Legal cover is taken with the expectation of proactive representation, clear communication, and decisive action. These standards were not met.

I request urgent review of this matter, immediate corrective action, and written confirmation of how my interests will be protected going forward.