Urgent Complaint – ABSA FICA Block Has Still Not Been Resolved

I am extremely frustrated with the way my FICA-related account block is being handled by ABSA. I went into the ABSA Hatfield branch on Tuesday with all the required FICA documentation. The documents were submitted, and was told l should be able to transact in 24 to 48hours but the block on my account was not lifted after the stipulated time. On Thursday, I contacted the FICA department directly and was instructed to upload the documents through the ABSA banking app, which I did as requested. Despite complying with this instruction, my account remains blocked. I then went back to the branch again yesterday to follow up, but the issue is still unresolved. I have now followed the instructions given to me by ABSA multiple times, both in person and through the banking app, yet I still cannot access or use my funds. This is causing me significant inconvenience and financial difficulty because I urgently need access to my money and I am currently stuck because of this unresolved block.

I understand that ABSA needs to comply with FICA requirements, and I have cooperated fully by providing the requested documentation. What I need now is for ABSA to urgently review the documents already submitted, remove the block if everything is in order, or clearly advise me exactly what is still outstanding and why. Please escalate this matter to the relevant FICA/compliance team and provide me with a clear resolution and timeframe.

ABSA, I need this matter urgently resolved. I have done everything I have been instructed to do and should not have to keep going back and forth between the branch, the FICA department and the banking app without a resolution.