Urgent Clarification and Complaint Regarding Short-Term Restructuring Plan

Dear ABSA Team,

I am writing to express my concern regarding the recent debit on my AVAF account (***0). I had requested a short-term restructuring plan, where I was expecting to pay a reduced amount of approximately R3000 per month for 12 months. However, I have noticed that R5000 has been debited as my normal installment, and there is an additional payment for the restructuring plan.

Could you please clarify why I am being charged both the full installment and the restructuring payment, as this was not my understanding of the agreed terms? I would appreciate your immediate attention to this matter, as I was expecting to pay the restructured amount only.

Your prompt response and resolution will be highly appreciated.