Urgent claim - no response

Phoned Absa on 09-02-2016 at 7.03 - spoke to Rahul. Explained that we had a wind storm (08-02-2016) & geyser box flew off & made hole in the roof & that if it rains again, house will flood. Claim no.***. He said he will put claim through & mark urgent & send roof people out for quote. Instead plumbers came out on 09-02-2016 & also told ABSA it's a roof problem. The correct people eventually came out on 10-02-2016 & said they need to get roof from Botswana. We had another storm (14-02-2016) & it flooded the house & damaged cupboards & furniture. Phoned Absa again on 15-02-2016 at 08:30am & spoke to Petuni. I explained that the furniture is getting ruined & it's going to cause more damage to the house. She was rude & said they don't cover furniture & said an accessor was appointed to come see the place. I advised that nobody had been as yet & it's urgent. I asked for accessors contact details. I called assessor (Mr Magmoed) at 8.39am - no answer. Left message to contact me urgently. Never heard from him. Phoned at 12.35pm & left another message. Still never contacted me. Full explanation does not fit in the space provided. Have also sent email to absa complaints