Urgent Assistance – Uber Eats Payment Dispute

Dear Absa Help Centre,

I need assistance with an Uber Eats payment made from my Absa account ending in 3514.

Transaction details:

Amount: R118.89 Date: 24 July 2026 Time: 15:05 Merchant: Uber Eats

I authorised the payment, but the Uber Eats order was not delivered to me. I contacted Uber Eats and requested a refund, but they refused to refund the payment.

I would like Absa to please open a formal payment dispute/chargeback for goods or services not received and investigate the transaction.

I can provide the transaction details, Uber Eats order information, screenshots of my communication with Uber Eats, and their refusal to refund me.

Please advise me on the next steps and provide me with a dispute/case reference number.