Urgent Assistance Required – Ongoing Challenges with Property Listed via Help-U-Sell

Dear ABSA,

I am writing to express my concern and frustration regarding my ongoing struggle to manage my mortgage bond with ABSA.

Due to a relocation to another town, I am no longer residing in the property linked to the bond. I placed the house with Help-U-Sell over a year ago and have also explored every other possible avenue to sell or rent the property. This includes:

Listing the property with multiple estate agencies

Advertising the property privately

Attempting to rent it out to assist with covering the bond repayments

Despite these efforts, I have received no interest or inquiries. Not a single potential buyer or tenant has viewed the home. I have even been told that no one is actively promoting the property.

I have reached out to ABSA numerous times via phone and email to request assistance or explore alternative arrangements, but I have not received any meaningful response or support. I have specifically inquired about the Help-U-Sell agents and process, yet there has been no feedback from your side.

As things stand, I am struggling financially to maintain both rental payments in the new town and the bond on a house that remains vacant and unsellable. I do not believe this situation is reasonable or sustainable, especially given my repeated attempts to seek assistance from both ABSA and the appointed agents.

I am urgently requesting that ABSA reviews my case and provides support or alternative solutions as soon as possible.

I look forward to your prompt response.