Urgent Assistance Required – Business Account Access Issue

Good day,

My name is Velmans Seluma.

In January this year, I opened a business account with Absa Group Limited online. However, my business partner was not successfully verified during the process.

We then visited the branch at Eastgate Mall to resolve the issue, as my business partner needs access to the account and must be able to authorize payments. We completed the required documents and were informed that the process would take a few days.

It is now March, and nothing has been resolved.

Furthermore, we were allocated a new banker without being notified. The Banker who initially assisted us at the branch is no longer able to help. The new banker, Ms Tsholofelo Matekoane, contacted us and requested additional documents, which we submitted promptly. However, there has been no progress since then, and my emails have been ignored.

I am very disappointed with the poor service I have received from Absa regarding this matter.