CB
Có-lene Botha
1 reviews | Active since Aug 2024
13 Nov 2024, 10:45
Urgent Assistance Needed - Faulty ATM & Poor Customer Service
I'm desperately seeking help! My husband used an Absa ATM (not our bank) which malfunctioned, withholding our money. Despite providing proof, Absa refuses to assist since we're not their customers. We've been directed to Capitec, our bank, but they're taking too long to resolve the issue.
We urgently need the funds to pay debts, but Capitec's 30-day investigation period is causing financial hardship. It's unfair to punish customers for Absa's faulty ATM.
I implore Capitec to expedite the process and Absa to take responsibility for their equipment's failure.
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Replies (1)CB
Dear ABSA.
Complaint Investigation - Absa ATM Retained Funds
Thank you for your response. However, we are concerned that Absa is redirecting us to our bank, Capitec, despite the issue originating from your ATM.
Key points:
1. Absa ATM malfunctioned, withholding our funds.
2. We reported this to Capitec, who initiated an investigation.
3. Your investigation confirms the issue, yet advises us to contact Capitec.
We request clarification:
1. Why is Absa not taking responsibility for the ATM malfunction?
2. What specific steps will Absa take to rectify the situation?
We are already engaging with Capitec's Complaints Department. Absa's response seems inconsistent with resolving the issue.
Please provide a more substantial resolution or explanation.
Thank you.
Có-lene Botha's updateReviewer Update
13 Nov 2024, 14:29Dear ABSA.
Complaint Investigation - Absa ATM Retained Funds
Thank you for your response. However, we are concerned that Absa is redirecting us to our bank, Capitec, despite the issue originating from your ATM.
Key points:
1. Absa ATM malfunctioned, withholding our funds.
2. We reported this to Capitec, who initiated an investigation.
3. Your investigation confirms the issue, yet advises us to contact Capitec.
We request clarification:
1. Why is Absa not taking responsibility for the ATM malfunction?
2. What specific steps will Absa take to rectify the situation?
We are already engaging with Capitec's Complaints Department. Absa's response seems inconsistent with resolving the issue.
Please provide a more substantial resolution or explanation.
Thank you.
CB
Có-lene Botha's update13 Nov 2024, 14:29
Reviewer Update
Dear ABSA.
Complaint Investigation - Absa ATM Retained Funds
Thank you for your response. However, we are concerned that Absa is redirecting us to our bank, Capitec, despite the issue originating from your ATM.
Key points:
1. Absa ATM malfunctioned, withholding our funds.
2. We reported this to Capitec, who initiated an investigation.
3. Your investigation confirms the issue, yet advises us to contact Capitec.
We request clarification:
1. Why is Absa not taking responsibility for the ATM malfunction?
2. What specific steps will Absa take to rectify the situation?
We are already engaging with Capitec's Complaints Department. Absa's response seems inconsistent with resolving the issue.
Please provide a more substantial resolution or explanation.
Thank you.