URGENT: Absa Stokvel Account Still Blocked Due to FICA Hold – No Feedback

I am extremely disappointed with the service we have received from Absa regarding our Stokvel Notice Account.

Our account was placed on a FICA hold, and we were instructed to submit updated documents. We comp**** immediately and submitted all required FICA documents on 02/03/2026 at ABSA parow branch. Despite this, the account remains blocked, and there has been no clear feedback, confirmation, or resolution provided to us.

As a stokvel, this situation is very serious. we are unable to make deposits which is causing stress and inconvenience to all members.

We have made follow-ups, but we are not receiving proper communication regarding: • Whether the documents have been successfully uploaded. • Why the verification is taking so long. • When the FICA hold will be lifted.

We understand compliance procedures are necessary, but the lack of urgency and communication is unacceptable.

We request immediate attention to: 1. Confirm that all submitted FICA documents are correctly captured. 2. Escalate the verification process urgently. 3. Provide a clear turnaround time for resolving We expect prompt resolution. Kind regards Chairperson