URGENT: Absa ***** is useless.

To Whom It May Concern, I am writing to lodge a formal complaint regarding the total lack of service and responsiveness from Absa ***** Investigator Sarah Makgomo regarding my case Ref: FSZA-2***5. On 10 April 2026, I fell victim to a social engineering ****. I opened a case with the SAPS Durbanville (Affidavit taken by the Captain). On 29 April 2026, W/O GR Ontong officially closed the police side of the investigation and handed the completed docket/documents directly to Sarah Makgomo at Absa *****. For nearly a month, I have called daily, emailed, and visited the Durbanville branch manager. Sarah Makgomo is entirely unreachable, and the ***** department claims they cannot contact her either. I require an immediate update on the recovery of my funds and a response from a senior manager within 48 hours, failing which I will escalate this matter to the Banking Ombud.