Hellopeter
Share Your Experience
JW
Joleen W

1 reviews | Active since Dec 2020

13 Dec 2020, 20:01

Upset client

I today, purchased an item at a store, to the value of +_R2000, and paid with my card. Transaction declined at the store, but was immediately deducted from my account, and does not reflect on the store's books. After holding on the line for 19mins, ABSA , informed me, that i do have to swipe again for the amount, and i will have to wait 7 working days, for the amount to reversed. I have never experienced such utter incompetence with a bank. More R2000 deducted from my account, without any goods received, and have to wait 7days for the reversal

0
Replies (5)
Absa
Absa's reply14 Dec 2020, 10:53
Official
Dear Customer
 
 Thank you for bringing this matter to our attention and your reference number is C-***6. Kindly provide us with your account and ID number to log a formal complaint for investigation. We will investigate and provide you with feedback timeously.
 
 Kind regards
 Nthabiseng Sibande
 Customer Value ManagementAbsa Bank Ltd

Best regards,

JW
Joleen W's update14 Dec 2020, 12:37
Reviewer Update
Hi Nthabiseng.



I have mailed you.


Thank you
Absa
Absa's reply14 Dec 2020, 13:44
Official
Thank you

Best regards,

JW
Joleen W's update17 Dec 2020, 17:27
Reviewer Update
Thank you Nthabiseng @ Absa for the efficient and outstanding service rendered.


It is because of you, that i'll rate Absa 10/10.
Absa
Absa's reply18 Dec 2020, 10:48
Official
Dear Joleen
 It is indeed pleasing to receive complimentary remarks about  quality service given to clients. I wish to take this opportunity to thank you for the time and effort to bring this to my attention. 

Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd 

Best regards,