Uphalling, poor, ridiculous customer service.

I voluntarily handed over the car I had financed with absa due to nonpayments. Since November the vehicle has been with absa and through the whole process I have been the one to call and do follow-ups whether calls or emails and was told about processes that takes weeks but the weeks pass and still no update no communication. Early January the legal department reported the account has been sent to recoveries and an agent will contact me. But till now nothing from Absa so I'm wondering if I have to call them again for them to tell me that the file is still not on their side. What's worse is that absa is unable to contact their "clients" about status of their accounts but they have rushed to credit baerau that I am in arrears updated December 2022 although the vehicle has been with absa since November 2022 without a clue of what should happen to my account. Absa and incompetency and poor service really do go in one sentence. I'm uphalled by the kind of service absa prides itself in = 🚮