BM
Bianca M
1 reviews | Active since Mar 2018
22 Oct 2019, 10:12
Upgrading your phone means no access to your money in Absa’s world
Upgrading your phone means no access to your money in Absa’s world.
The need to go into your branch when you change phones .. blows my mind! Not only are the staff unable to assist you with this .. so I’m on my second visit to the branch.. a 30+ minute phone call with the call Centre and still no banking! I have asked to cancel my account and to no surprise they can’t help me with that! Stop advertising premium banking when you can’t even offer basic banking
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Replies (1)
Absa's replyOfficial
22 Oct 2019, 13:30Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Vanessa Crowe
Specialist case Manager
Customer Value Management
Absa's reply22 Oct 2019, 13:30
Official
Dear Client,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Vanessa Crowe
Specialist case Manager
Customer Value Management