jP
juan P

1 reviews | Active since Jul 2012

06 Dec 2016, 13:42

Upgraded to more expensive cheque account without premission

<p>I was upgraded to a more expensive cheque account without my knowledge.</p> <p> </p> <p>As far as I can tell this new account costs more than a hundred rand extra per month. I see no extra value in this new package, and purely as a matter of principle, I find this practice completely unacceptable, and utterly DEVIOUS.</p> <p> </p> <p><br /> After speaking to staff at the local branch, I was told the only way to reverse this change is to engage with one of the consultants, which will entail waiting at least another hour in a queue. I refuse to waste my time to undo underhanded ABSA actions.</p> <p><br /> I expect ABSA to undo this change and reimburse all extra charges incurred over the relevant period!</p> <p> </p>

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Replies (1)
Absa
Absa's reply06 Dec 2016, 14:23
Official
Dear Customer Thank you for bringing this matter to our attention. Please provide me with your ID or Account number to enable us to investigate, Kind regards Claudette