Upgrade to platinum value bundle

My son app**** for a value bundle account online but because he has a student cheque account the gentlemen said he'll upgrade the account and the value bundle has been approved. A lady by the name Gene Adams contacted me this morning and said the account was successfully upgraded now when i called in to query if the account is upgraded so he can get a new card at the branch the ****** women at the cheque account department says it's processing why say it successfully upgraded then again it's processing i'm done with Absa this is the most nonsense bank ever my sons rewards wasn't even given to him but his paying every month i'm still wait for glenwyn to contact me about the rewards but if absa keeps on changing their words we will go to standard bank