CP
Claudius P
1 reviews | Active since Dec 2012
30 Jul 2025, 15:22
Update your FICA details to continue enjoying the full benefits of your account
I received an email from ABSA requesting that I update my FICA details within 14 days. I received a similar email in March 2025, which I actioned in a branch on 25 March 2025. How many times do I have to do this ?😣 Is the systems of ABSA broken? Can I trust ABSA with my accounts? Very unhappy customer.
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Replies (3)0
Replies (3)
Absa's replyOfficial
30 Jul 2025, 15:37Dear Claudius du Plessis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply30 Jul 2025, 15:37
Official
Dear Claudius du Plessis
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***4.
Kind regards,
Group Customer Care
Rezona Louw
CP
Claudius P's updateReviewer Update
06 Aug 2025, 11:34Good day Rezona,
In your discussion you mentioned that ABSA will call me to resolve the incorrect email. I have received another email this morning claiming I need to FICA.
The promises that were made has not been kept and I am yet again received an email that claim I have not completed my FICA.
Should I continue supporting such a bank?
Very unhappy customer.
In your discussion you mentioned that ABSA will call me to resolve the incorrect email. I have received another email this morning claiming I need to FICA.
The promises that were made has not been kept and I am yet again received an email that claim I have not completed my FICA.
Should I continue supporting such a bank?
Very unhappy customer.
CP
Claudius P's update06 Aug 2025, 11:34
Reviewer Update
Good day Rezona,
In your discussion you mentioned that ABSA will call me to resolve the incorrect email. I have received another email this morning claiming I need to FICA.
The promises that were made has not been kept and I am yet again received an email that claim I have not completed my FICA.
Should I continue supporting such a bank?
Very unhappy customer.
In your discussion you mentioned that ABSA will call me to resolve the incorrect email. I have received another email this morning claiming I need to FICA.
The promises that were made has not been kept and I am yet again received an email that claim I have not completed my FICA.
Should I continue supporting such a bank?
Very unhappy customer.
Absa's replyOfficial
07 Aug 2025, 06:54Dear Claudius du Plessis
Thank you for your posting.
Our office has escalated the matter for urgent intervention and feedback.
Our office has escalated the matter for urgent intervention and feedback.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply07 Aug 2025, 06:54
Official
Dear Claudius du Plessis
Thank you for your posting.
Our office has escalated the matter for urgent intervention and feedback.
Our office has escalated the matter for urgent intervention and feedback.
Kind regards,
Group Customer Care
Rezona Louw