Update of details

<p>I've been to Absa numerous times to update my details with no luck. It’s the 3rd time now that transfer documents are send to me where the details are incorrect. I cannot phone Absa, as the security questions asked never match the details on their system. Furthermore I don't receive any communication with regards to my loan as it is probably send to the incorrect email address. I'm in the process of transferring the property to my own name. The property must go to my son if something happens to me and that will not be the case currently. The transfer / loan has been approved but my details cannot be updated for some or other reason unknown to me. I refuse to sign any document with incorrect information. The home loan application document I completed initially had all my new information. I have no idea what went wrong, but all I can think is that no one felt like capturing the new details and they just populated whatever information they had on the system from years ago. I’m not sure what it will take to get this done.</p>