Update of credit profile

In December 2018, I paid off all outstanding monies to ABSA. I initially struggled to get an outstanding balance but this was successfully obtained with the help of a consultant who facilitated conversations within ABSA.

Following this, the struggle continued... It took a month to remove adverse listings. I had to send constant emails to have this done and eventually this was removed. In February 2019, I checked my credit information again and although the listings were removed, the ABSA record was not updated. It still shows an outstanding balance (not paid up status) and that I am behind in my payment. I tried on multiple occasions to contact the consultant that helped me - emailed and left messages and no one wants to assist?

Now that the money has been received, ABSA can't give two hoots about updating the credit record on my profile. Please can someone assist urgently!!