GC
Giuliana C
1 reviews | Active since Jul 2016
29 May 2017, 16:23
Update details
<p>The last year I've been to my Absa branch with a copy of my SA ID to be update in the system.</p> <p>Only today, I just discovered that the update was not done and besides that I was informed I need my password and proof of residency.</p> <p>It's so disappointed when you do your duties to keep an institution update with your personal details and the same do not inform the customers properly and now it is causing me problems to receive a deposit from the Home Affairs.</p>
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Replies (2)
Absa's replyOfficial
30 May 2017, 09:21Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply30 May 2017, 09:21
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
GC
Giuliana C's updateReviewer Update
30 May 2017, 18:03Dear Nthabiseng
Today I went to the branch and sorted out the problem.
My details are up to date, but just avoid to proceed like that with other clients.
My ID is ***.
Regards,
Giuliana Costa.
GC
Giuliana C's update30 May 2017, 18:03
Reviewer Update
Dear Nthabiseng
Today I went to the branch and sorted out the problem.
My details are up to date, but just avoid to proceed like that with other clients.
My ID is ***.
Regards,
Giuliana Costa.