UNWILLINGNESS TO LISTEN TO CUSTOMER

Good Day Mrs Ramos<br> <br> I visited your Absa N1 Branch on Monday 21 December 2015 to apply for a personal loan to consolidate my debt. This was triggered by your adverti*****t when I log into Absa online banking. Needless to say that the lady that sits at your customer care desk in the consultants area made inquiries on my banking profile. She informed me that I would not be assisted by the Bank even though I had all the information to discuss with the consultant. The fact that I was not provided the opportunity to discuss my need with a consultant was very disappointing and shows me that you do not care or have respect for your customers. It was not only a opportunity for Absa to provide a loan service but also to move my other banking service to Absa. It seems that Absa is not interested in new business or assist clients in need. I will not refer any client to Absa based on my experience today.<br> <br> I have done the necessary calculations to show the affordability of the loan, but was not even provided the opportunity to discuss this with your consultants.<br> <br> Regards<br> <br> B Du Toit