Unwillingness to assist with insurance claim

Submitted a claim on our insurance for a burst geyser on 28/03/2019 already and to date we haven't received any feedback from ABSA with regards to our claim.

Stop making promises of a turnaround time of 48 hours if you cant keep to your promises.

This is now the second time I need to revert to this platform to get feedback from ABSA with regards to a building insurance claim