Unwillingness to assist with Building Insurance Claim

Item: Absa
Rating: 1
Author: maartin O

Lodged a claim on my Building Insurance more than two weeks ago and to date I havent received any feedback from Absa.

Upon phoning Absa I was informed that they left messages on my phone which is simply not true as I check my voicemail regularly thus I know I did not receive the said messages.

I already provided absa with all documentation provided on 28/02/2018 but to date nothing has happened.

Your level of servic is beyond appalling.

Helpful (0)

Replies (2)

Absa's replyOfficial

09 Mar 2018, 13:07

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Absa's reply09 Mar 2018, 13:07

Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

maartin O's updateReviewer Update

28 Mar 2018, 10:51

And it came as no surprise that my claim was rejected. Didn't expect actual assistance from this company.

maartin O's update28 Mar 2018, 10:51

Reviewer Update

And it came as no surprise that my claim was rejected. Didn't expect actual assistance from this company.