Unwillingness to ASSIST unless you go into a branch

We are NEW account holders at ABSA, as they were UNFORTUNATELY the only bank that was willing to assist us with a home loan. We have been trying to cancel our home insurance with ABSA for a few weeks now, and this requires a witness or two to sign on our cancellation. I have TRIED to explain to ABSA that I do not have witnesses to sign for the cancellation ON MY insurance with them. I have also asked WHY they require two witnesses to sign with their ID numbers and Home addresses on MY insurance Cancellation?????? This has **** all to do with anyone else as this is MY insurance with ABSA that I want to cancel. But ABSA does not understand and has even offered a wonderful solution and told me to go into a branch to have their staff sign for my home insurance cancellation. It is 2024 and you want me to go and que in a ****ING branch when everything is done electronically???? You must be crazy. I will be cancelling my home loan with ABSA very soon, as I do not have time for this ****. Your staff is USELESS, your BANK is Useless and the way you do stuff is stupid. No one works like this anymore, it is not 1920!!!!!!!!!!!!! You are *****ing our money!!!!!!!!!!!!!!