Unwilling to fight debit order *****

After an unauthorised and ********** debit order of R99 came off my cheque account on the evening of 18 October I'm pulling my hair out of my head once again.

The debit order reference is ÄCB DEBIT: EXTERNAL UPS NCONNUPS15_5231.

I immediately reversed the debit order online, which is great.... but good luck ever finding out who was debiting your account. I visited the ABSA Menlyn Maine branch, which referred me to the ***** hotline. Once you phone any of these lines, you will be passed from department to department with nobody able to assist you. Are you in cahoots with these *********?

Then, when you ask to speak to a supervisor on duty, the line miraculously cuts and your call drops. I have wasted over 39 minutes in call time to attempt to resolve this issue but fin myself exactly where I started

This is extremely poor customer service and is completely unacceptable.