unwelcomed monthly call from your collections department

Item: Absa
Rating: 1
Author: Ivory N

Absa I keep receiving calls from your collections call centre for weeks regarding my account. I have sent countless emails regarding this and i have not received a response thus far. You have added insurance to my account since last year with out my consent and also I have sent you countless proof of my insurance and still nothing has been done regarding this. who do i now need to escalate to as i dont appreciate these call. can my account balance be adjusted to reflect the correct amount on the statement

Helpful (0)

Replies (2)

Absa's replyOfficial

24 May 2018, 11:23

Dear Customer

Thank you for bringing this matter to our attention.

Please will you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Absa's reply24 May 2018, 11:23

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please will you provide me with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette

Ivory N's updateReviewer Update

06 Jun 2018, 09:19

Hi Claudette. May you kindly note that the last I heard from you/ABSA was on the 25th of May 2018 regarding my query.Has my statement updated and the insurance that unauthorised removed from my account. Because unfortunately i refuse to pay for insurance that i was wrongfully charged in 2017 in 2018. That is unacceptable and *********.

Ivory N's update06 Jun 2018, 09:19

Reviewer Update