Unwanted Upgrade

I received a message advising me of an account upgrade I never wanted. I intentionally opened a transact account because of the fees and its the only way I can have internet Banking. I closed the flexi account which I had opened because a consultant **** about the discontinuation of the transact account. Then they were charging fees they couldn't explain. I know the financial times are hard, but they are hard for everyone. I refuse to have an account I will pay 4 times what I am paying now and I don't not actually use. Please leave my account as a transact account before I go to the ombudsman.