MV
Marlies V

1 reviews | Active since Mar 2009

28 Feb 2016, 13:18

Unwanted service

Absa have the attitude of just doing a so-called 'IMPROVEMENT' to their online banking. This online banking leaves much to be desired, logs off without warning, does not complete transactions, if you check the statement, payment not gone through, make another payment AND THEN FIND OUT COUPLE OF HOURS LATER THAT TWO TRANSACTIONS HAVE GONE THROUGH !!!!!! Numerous emails sent to complain, if somebody reacts, they will escalate this! Standard reply. Last you hear.<br> <br> Recently Absa's IT technicians with non-sensical brains, have decided to develop the EXPRESS SERVICE. Goodness gracious, what a childish idea. 1. The printing is so faint, you can hardly read it. Elderly people with failing eyesight cannot read it. 2. Good and fine for a private online client with max 2 accounts, but for business people, this is totally unacceptable. Having in excess of 8 accounts to manage, it is so ****** irritating to have this express service splash into your face when logging on. Does Absa not understand life is about choices, and the choice can be made to add this express as an option on the top line, not force it down my throat. <br> No wonder Absa are loosing customers by the 100,000's

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Replies (1)
Absa
Absa's reply29 Feb 2016, 11:49
Official
Hello marlies,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,