1 reviews | Active since Jun 2016
<p>Not sure why I still bother to post a complaint as I will only get a standard response, without the complaint even been read. It seems as if all the competent staff has already jumped ship. On 24 Feb I created a prepaid debit card account for my daughter. The consultant entered by daughter’s phone number to receive the notifications which is free for that account. The OTPs for my credit card then also went to my daughter’s number. On 6 Mar I visited the Centurion branch to have it fix. Now I receive notifications on all my accounts when money goes in or out of the account. I never had this before. It is ok, as long as you don’t charge me for it, as I did not request notifications. All that I want is to receive the OTP when I use my credit card for payment on the internet. I’m really concerned about the competence of the people working at Absa. It seems as if they don’t have a clue what they are doing. DON’T ASK FOR AN ACCOUNT NUMBER. Use my ID number as it involves all my accounts.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
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