JZ
Johanna Z
1 reviews | Active since Jul 2022
23 Nov 2023, 10:42
Unusual long timeline for loan application
I am a potentially new client of ABSA. My first experience dealing with ABSA have however not been good. I app**** for a personal loan and was told that it takes 3-5 working days to finalise. After nearly 5 phone calls and 7 working days I have received no feedback or any finalisation of my loan application. This is very frustrating especially for a new potential client.
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Absa's replyOfficial
23 Nov 2023, 11:38Dear Johanna Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
Absa's reply23 Nov 2023, 11:38
Official
Dear Johanna Van Zyl Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2. Kind regards,Group Customer CareRezona Louw