SS
Saskia S
1 reviews | Active since Mar 2018
01 Apr 2020, 08:59
Unuathorised Debit
On the 26th March an amount of R112.00 was deducted off my account for RCCS BOS J. I have not authorised such a transaction. On googling, I see that ABSA have done this to a number of clients. I have tried to call, but have been on the phone for half an hour with no answer. I would prefer not to go into the bank at this time due to COVID.
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Absa's replyOfficial
01 Apr 2020, 09:39Dear Saskia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply01 Apr 2020, 09:39
Official
Dear Saskia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next hour to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Best regards,