UNTRUSTABLE, UNRELIABLE SERVICE RECEIVED FROM ABSA!!

Im extremely devasted! ive had a previous experience about 2 months ago where money was removed out of my account *****ulently from HONG KONG as it stated ,Absa manged to reverse the finds back into my account i humbly asked the ***** team to flag my account and notify me if any international purchases /debits were pending on my account . Now to back to the present day i woke up with a large deduction made on my account in dollars leaving me penny less without a cent and after Absa manger in westgate told me theres nothing he can do but hopefully I contact the ***** team , (bare in mind this is not the first time and no one contacted me , or flagged my account) i am extremely angry, i having been balling my eyes out as i need to live and require desperately the money that was taken .i was given a ref from the ***** team and was told i cannot follow up as theres no investigator assigned!!! and a team leader cannot take my call . i TRUSTED ABSA with my funds and confidential information , i cannot express enough the PUTRIDE, *********** and UNRELIABLE SERVICE PROVIDER!!! i NEED this matter to be escalated with URGENCY!!