Untrained, Unhelpful joke of a Bank!!!!!!!!

I was in possession of an Absa account and due to COIVD was placed on short time at work. There were banking fees owing on my account. As per Absa's procedure my account was handed over to the debt review department. My cheque account was subsequently closed (without been made aware of same). Shortly after I app**** and received my provident fund- this was paid into my account. Absa took there banking charges from that money. I visited the branch to enquire about my payment based on confirmation from my provident fund that payment was made a week before. Where I was told my account was closed and that the money would be transferred to my newly opened savings account. I heard nothing from the bank until I handed this over to my attorneys, who was advised that proof of where the funds came from was needed, queries were raised as to why the bank did not make contact with me to inform me of same, and how they didn't need confirmation of funds to deduct there charges yet needed same to release my own money, another red flag was why the bank didn't make contact with the provident fund themselves to confirm same as it was the bank who needed the proof. Then today after the money was paid into my account I was told after another follow up from my attorney that the money was in recovery and would need 3 more days to clear. I app**** for my provident fund because I feel on hard times and the amount of money I have had to spend calling every department of the Absa call center is boarder line ridiculous, all because no one did there jobs in actually making contact and providing feedback... all this delays and still no feedback and no one has attempted to assist and expatiate my payment. And as such I have now decided to lodge a formal complaint against Absa with the Ombudsman.