Untrained Staff

I made an eft to my absa credit card 18/03/2016. Made a mistake with my ref nr. Since then nobody can help me to relocate the payment. I was told to send the info digital@absa, missingpayments@absa, creditc@absa. Staff gave me 4 different nrs to call. None of which could help me. Some say I must wait, they will locate the payment, other said I must recall the payment, other say I must contact capitec from which the eft was made. Nobody is clear about what I must do. Can anyone please advise me ? And since then absa collections keeps calling me because they haven't received payment. I must have made 20 calls and 10 mails already in the 2 weeks, but no help. :-( *** [Email Removed]