EE
Eezy E
1 reviews | Active since Mar 2012
27 Oct 2021, 09:18
untrained chatbot
Please let the designers or product owners of your chatbot on the app know, that if the bot cannot assist or understand my query, it should automatically connect me to an agent or arrange for a callback. All I want is for my Absa vehicle finance to be debited from my Absa account.
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Absa's replyOfficial
27 Oct 2021, 13:22Dear Eezy Eezy
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply27 Oct 2021, 13:22
Official
Dear Eezy Eezy
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,