Untrained and *********** staff

<p>We lodged a formal complaint with regard to incorrect internet banking billing on our business account. The Level 3 adjudicator at Absa, Vanessa Crowe, failed to resolve this complaint and provide us with a written resolution. She has closed the complaint without providing feedback. This is pure incompetence. She also **** about calling me on several occassions. I ended up calling her and her excuse was that she was coughing and did not want to cough over the phone with me. Really? She simply was not interested in resolving the complaint. As a level 3 adjudicator, you should be setting an example to your colleagues. An unresolved complaint with no written or telephonic feedback and dishonest excuses is appalling. The fact that a month later, this complaint has not been finalised is a testament to this. I would strongly suggest that Absa revisit it's recruiting policies, especially if these are the *********** staff that you employ to manage your client's affairs.</p>