1 reviews | Active since Jan 2017
Unsympathetic Absa leaves me disgusted as a loyal customer
I have been with Absa for years and have a few accounts with them. Unfortunately I was retrenched in 2022 and decided to start a business from home.. Unfortunately circumstances changed and I was not able to make payment to my credit card which I informed the bank of immediately. With no income and going through a divorce the bank has no sympathy at all. All they are interested in is their money.. no grace.. no understanding of the position I'm in nothing.. all I asked was for a little bit of time to try and get funds together.. the answer was no. Then they decided to do a debit of my cheque account from money I had there for other debits due to come off.. without them informing or even asking me. The call center staff are very unsympathetic and very rude. Despite being a loyal client for years and never defaulting once.. when we seem to have a problem they cannot even assist us... very disappointed!
I've spoken to agents since and made payment arrangements but after 1 month and 2 arrangements I was handed over to debt collections and told I have to pay even though i still have no income.
Apparently there is a specific arrangement process that has to be done but was never told to me by ABSA rather by the debt collector attorney.
Where is the communication from MY BANK with whom I've never defaulted on until I've been in a situation which I informed them of.
I've spoken to agents since and made payment arrangements but after 1 month and 2 arrangements I was handed over to debt collections and told I have to pay even though i still have no income.
Apparently there is a specific arrangement process that has to be done but was never told to me by ABSA rather by the debt collector attorney.
Where is the communication from MY BANK with whom I've never defaulted on until I've been in a situation which I informed them of.
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Please refer to our email sent to your email address.