BS
Bester S
1 reviews | Active since Nov 2021
11 Jan 2023, 22:39
Unsuccessful payment
I logged a complaint last week Thursday and I'm yet to receive a feedback. I tried to move money from my Absa account to my other bank on the 2nd January 2023 to honour my debit order but the transaction was unsuccessful. Money was supposed to return to my Absa account but it didn't, it's still showing as uncleared.
This is unacceptable really, I missed my debit order because of this. Which bank takes its clients seriously in South Africa?
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Absa's replyOfficial
12 Jan 2023, 12:35 Dear Bester Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care
Best regards,
Absa's reply12 Jan 2023, 12:35
Official
Dear Bester Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Vanessa Crowe Group Customer Care
Best regards,