Unsolved hacking of bank account case. Extremely *********** methods of dealing with clients who lost there money. Level of communication from the bank is zero.

Absa ***** Department

My bank account was hacked on 11 September 2023. My case was handed to a mr Thinandavha Phalanndwa to investigate.

Your money get ****** from you account, but there is no personal communication from the bank - communication is via e-mail. I have an endless paper trail with the above person as well as trying to get in touch via telephone, but with no success. He do not answer any e-mails and he do not return any phone calls. My last phone call was on 28 March 2024 at 11:00 when I managed to get hold of him for the first time. Obvious he was in a rush and promised to contact me back!! It is 3 May 2024, ***** still unsolved and still no phone call from Absa.

Eight months after my account was hacked and still nothing is solved. This is the end of my journey with Absa. I will close all my accounts and move my money to a bank that can provide a service and protect my money.

Absa’s slogan: “We listen to your story” - is a joke!