MB
Morgan B

1 reviews | Active since Sept 2015

20 Apr 2016, 13:42

Unsolicited calls, rude staff

I refer back to my previous complaint lodged 26 Jan (http://hellopeter.com/absa/complaints/wrong-number-for-notifications-***) after which I was assured I would be removed from the system.<br> <br> I have since then received numerous unsolicited calls looking for Ms Eloff. Each time I need to explain that you have the incorrect number, that I do not know Ms Eloff, and that my number needs to be removed from your system.<br> <br> Today I received a call from *** again requesting to talk to Ms Eloff, again I explained that they have the wrong number and that my number must be removed from their system. The lady on the other end said she can only make a note and not remove the number. I was still talking to the person to explain that the calls are against the Consumer Protection Act when I realised the person had hung up without listening, apologising or even saying goodbye.<br> <br> If this is the service, respect, and efficiency ABSA offers then I will gladly never move my accounts to ABSA

0
Replies (2)
Absa
Absa's reply21 Apr 2016, 08:41
Official
Hello MBCaptain,

Thank you for bringing this matter to our attention. One of our consultants will contact you once the matter has been resolved.

Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
MB
Morgan B's update05 Dec 2016, 11:04
Reviewer Update

Still receiving calls and sms's.