Unsolicited activities on my account

<p>I called Absa on 12 October and spoke to Sibongile. She could not answer my questions as to why Absa didnt notify me on time regarding the fixed debit order not being sufficient due to interest rates, and I am only informed when my account is in arrears. The next time I spoke to Claire and Mrs Idonson on the 28 November, who accused me of cancelling my debit order hence my account arrears is growing. I informed them I didnt give Absa such an instruction and since they are the custodians of the recorded calls, they should give me a copy of the recording. Mrs Idonson told me she would do such, and together with Claire promised to come back to me on 29th November 09:00, and I have not heard from them since. In the afternoon of the 29th November, I called the ABSA complaint line on 0 ********** 41 and spoke to Songezwa with the reference number : ********** and informed that the maximum turn around time is 5 working days to resolve my issue and 5 days have lapsed and I am still not getting any service from ABSA. As I have been accused of cancelling a debit order from my account, unsolited activities are taking place by bullies who are refusing to assist me. I want to know who gave such an instruction and what are the repercussions thereof. I have 2 months installment overdue on my monthly installments due to lack of communication, ********** activities on my account and not getting service. I urgently need a good samaritan to assist.</p> <p> </p>