1 reviews | Active since Feb 2015
Unsble to contact ***** department
No response from ***** dept. Even the customer service dept cannot vonract them
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Dear Carel,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***1; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
Kind regards,
Group Customer Care
Vanessa Crowe
Dear Carel,
Thank you for bringing this matter to our attention. Please accept my sincere apology for the inconvenience and disappointment caused.
I will personally review your concerns and work towards an appropriate resolution. Your complaint has been registered under reference C-***1; please retain this for future correspondence.
Should we resolve the matter to your satisfaction, I would appreciate you considering updating your review to reflect your experience with the resolution./ Outcome or my service
Thank you for your patience while we investigate.
Kind regards,
Group Customer Care
Vanessa Crowe