1 reviews | Active since May 2016

17 Jul 2020, 11:39

UNSATISFIED SERVICE FROM ABSA

What a bull of nonsense. I just received my first call from ABSA confirming that they will take my car, which is being financed with them. During the start of our epidemic (March), my Debt Counselor and I confronted ABSA. I only received partial of my salary of the TERS and cant make payment. However ABSA set a 3 month relieve for their customers to make payment. ABSA told me now that because im with a Debt Counselor they will not assist me. They dont cater their customers who are at the Debt Counselors. And now they call due to the outstanding payments from January, which is BULL, and their is nothing on their records for me to inform them nor any arrangements made. They give me unrealistic options to catch the payments and what i should pay otherwise they will collect the car back from me. They didn't even call, sms, nor send an email about any of this. Now im in **** because of ABSA lack of assisting their customers who are with a Debt Counselor nor any correspondence before hand. NOW THEY ARE JUMPING TO TAKE MY CAR. BULL!!!!

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Replies (2)
Absa
Absa's reply17 Jul 2020, 12:06
Official
Dear Etienne En Ansu Gouws 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management

Best regards,

's update17 Jul 2020, 12:32
Reviewer Update
Thank you for the response. My Debt Counselor also informed me that they have send several emails to ABSA, and not yet received any feedback as well, whereby they couldn't inform me if there was. But it is ABSAs responsibility to ensure a satisfied customer with direct communication with the account or request which is not given or provided.