Unsatisfied ill treated customer- no servicea rendered

I put a claim of piipw like age on the ceiling. I had to a plumber as the water was liking and it was at night. I informed my Insurer which is ABSA. They send evaluators, and they reported that the pipes are rusted and they thought ABSA won't pay. When I called ABSA Michael informed that yes the cover rusted pipes that are visible but they my claim cover the rusted pipea in my claim as the are not visible they are in the ceiling. I then ask him what about the ceiling and the cupboards that were also damaged to the likeage. Michael told the pipes have to fix first and then I can lodge the claim for the ceiling and the cupboards. The consultant Ms Nomsa Yekwa of my claim never called me since she was appointed, I was running after her calling and sending emails. She only started replying to my emails after I send an email to *** requesting them to find me another consultant. She claims that the evaluator ABSA send out say that there are old and new damages on the pipes. I requested her give me the details of that ev evaluator, nothing. She made an offer of cash which I did not even consider. She then ask me for quotation of the damages. I sent her. She ask for pictures, I sent them. Then she rep**** saying the evaluator say that the ceiling had old and new damages ABSA won't pay at all and offered me 4000 cash for the plumber, and said the cupboards quotation is sent for review.