Unsatisfactory service from ABSA Struggling to trust the brand :(

I have just recently found grate interest and trust from ABSA Bank as out of all banks in SA ABSA was willing to open doors for me at the rate our economy is going but as much as our doors may be opened in a polite agreement it is still business at the end of the day between myself and ABSA their are services which are being paid for and interest ontop of the services.

I recently took out a homeloan with ABSA as well as many other products to mention i am in the process of moving everything over however i am now double minded about the service i am receiving from the agents my first interaction with a lady by the name of Goitsimang Rachoene was good until i was sold dreams lies confusion and no explanations i followed all guidelines and branch banking assistance at the Lenasia branch however i am still unsatisfied about the way things are being handled i was promised that the campaign being run i would get back R5000 in cash if i took out an account with ABSA for my homeloan and after my first debit i would be getting this rebate until today nothing has happened i further still proceeded to have the account and i was told that i would get a rate review on my bond but my first debit has run off with the total bond amount and not the reviewed rate theres alot more to be discussed with all the unsatisfactory service i am receiving and i am now thinking of closing these accounts and keeping my bank as my first option despite all the benefits i was told would apply i think any person would be sold on service provided rather then benefits to be honest i am not happy with the way ABSA is handling such and not even sure what to do as i am sure i would receive better service especially with the amount of money is being handled between banks.

Who at ABSA is willing to listen to fix the service delivery i am not sure!!