Unsatisfactory Service from ABSA regarding Home Insurance Claim.

I have been struggling for months now to get a proper resolution for an existing claim regarding water damage to my property.

Below is the final feedback that has been sent to the Claims Representative and ABSA's Action Line: Good day, This email confirms receipt of the reports for Claim ***. As discussed in our telephone conversation, the findings and results on this Claim are considered inconsistent and inconclusive and this is written confirmation that I do not accept the proposed outcome and settlement for this Claim. I will not be signing any documentation for the purposes of resolving this matter. I will also be escalating this matter to the Ombudsman for Short Term Insurance as ABSA has failed to present factual and conclusive evidence of where the cause of the resulting damages originated from despite my best efforts to explain and illustrate why I am not in agreement with your findings. All I expect is conclusive evidence of where the cause of the resulting damages originated from and if repairs are required from my side I will gladly attend to this.In the current process, we have had 2 separate plumbers come out on 3 separate occasions and all 3 reports are different.For the first plumber that came out twice, their second report contradicts their second report 100%, and the 2 plumbers' report is completely different from the first 2 reports, confirming my statement that no conclusive evidence has been provided to me but rather only speculative findings.